Sobre Nós

A Mobiloc nasceu em 2017 como resultado da experiência de Alexandre e Carlos com o mercado de materiais médicos e hospitalares.

Atualmente, nossa empresa é especializada em fornecer soluções para hospitais, laboratórios, clínicas, consultórios, centros de estética e beleza, profissionais da área da saúde e aqueles que trabalham com bem estar pessoal. 

Temos como objetivo principal a satisfação de nossos clientes, e foi com esse foco que ao longo dos últimos três anos conquistamos não apenas clientes, mas verdadeiros parceiros de negócios. 

Em três, após a publicação da nossa loja virtual, iniciamos uma nova etapa, na qual através da nossa loja virtual começamos a atender todos os tipos de consumidores. Tudo isso através de uma plataforma de comércio eletrônico moderna e totalmente segura.

Buscamos inovação em produtos da linha médico hospitalar. Trabalhamos com produtos capazes de promover a melhora na qualidade de vida. Trabalhamos com uma equipe focada em humanização, responsabilidade e conhecimentos técnico por meio de treinamentos e capacitação sobre os produtos que comercializamos.

E nossa história trata justamente disso: desde o início das atividades da Mobiloc, temos como principal objetivo garantir um excelente suporte para que você possa adquirir equipamentos de qualidade, de forma rápida e com preço justo.

Essa vontade nasceu quando notamos que as pessoas que precisavam de um equipamento para melhorarem sua qualidade de vida tinham de percorrer um longo caminho para conseguir os materiais que precisavam para dar continuidade a tratamentos médicos em suas casas, a Mobiloc surgiu.

Existe uma grande diversidade de equipamentos médico hospitalares que podem ser encontrados na Mobiloc. A venda online é feita com toda a facilidade e segurança e, você pode escolher exatamente o que precisa. Além disso, contamos com uma equipe de atendimento ao cliente capaz de sanar suas dúvidas e auxiliar no que for preciso.

E, por você, não poupamos esforços para levar para a casa de cada um que confia parte da sua saúde a nós os melhores equipamentos médicos e para hospital domiciliar.

Hoje contamos com diversos produtos voltados para a manutenção da qualidade de vida de pessoas com diversas necessidades.

Precisa dormir melhor? Temos todos os equipamentos de CPAP que seu médico recomendar, bem como máscaras para que você se adapte de forma melhor e mais rápida a um novo sono.

Temos também cadeiras de rodas para atender à diversas necessidades, levando mais mobilidade para você.

Quem você mais ama precisa de mais atenção? Andadores, cadeiras de banho, camas adaptadas e até mesmo uma mesa adequada para refeições no leito também fazem parte da nossa carta de produtos.

Seja atendendo à recomendação médica, ou te ajudando a suprir necessidades que antes você nem sabia que tinha, é sempre um prazer para nós encaminhar o melhor atendimento, o melhor site e o melhor produto, com o melhor preço, até a sua casa.

E é para que nosso compromisso com o seu bem estar se cumpra desde o seu primeiro contato conosco, que garantimos, dentre outras vantagens – como assessoria, para que você sempre tenha os equipamentos mais adequados para a sua necessidade -, que todos os nossos produtos possuem garantia de loja, por 12 meses.

Essa é a nossa forma de garantir que você tenha mais bem estar: fornecendo produtos e serviços de qualidade, vários canais de atendimento e, ainda mais do que tudo isso, honestidade.

É o nosso jeito de fazer com que aquilo que nutriu a Mobiloc e a fez, hoje, ser a empresa de que nos orgulhamos por gerir, também se espalhe por todos os nossos clientes através da qualidade de vida que tanto prezamos e queremos levar até você.

O que eles disseram

There are many variations of lorem passages of available, but the majority have suffered.

FAQs

Realizar uma compra

It’s simple! Look at this: For you to request a quote, just access our contact page by clicking here and insert the requested data.

In addition to this information, it is essential that you also inform the zip code where the order will be received so that we can calculate the freight.

As soon as we have your budget, one of our representatives will contact you via the email provided at the time of registration.

Technical doubts are common and at Mobiloc it is very easy to clear them!

On the product page you are interested in, you can answer all your technical questions, such as product materials, energy settings and dimensions.

Just scroll down the product page and access “technical information”, right next to the product description.

In this field you will find all the information relevant to the product and can decide more clearly on which one can best serve you.

But if your doubts persist, do not hesitate to contact us by clicking here . It will be a pleasure to help you!

If you received an email informing you that your order has been canceled, don’t worry!

There may have been a problem communicating our payment system with your card operator.

You can try to finalize your order using another form of payment, such as boleto bancário, or try to contact your credit provider.

Our system does not show us the reason for refusing payment for security reasons and to contribute to the protection of your privacy on the web.

Please contact us and our staff will confirm all the data to ensure that all information is correct!

If you need to purchase more than five units of the same product from Mobiloc, please contact us .

We have more competitive values ​​for wholesale budgets and it will be a pleasure to negotiate with you.

If you have received a discount coupon, use it in our cart.

Just add your coupon code in the “Coupon” field when closing your purchase at Mobiloc .

To access all of our products, browse our categories: hospital furniture , CPAP , hospital equipment and home hospital .

If you are not finding a specific product in our categories, do a search by clicking on the bar that accompanies the magnifying glass icon.

If you want to know about replenishing stock of any product you are looking for, contact us .

All of our products have a 12-month store warranty.

If you find that a product purchased from Mobiloc has a failure, addiction or defect in its operation, contact us .

Register the event using a photo or video and, once the replacement of your product is approved, we will activate your guarantee.

You can consult all the rules regarding the Mobiloc Guarantee by clicking here .

You can see each of our products in person, as long as you have previously booked through our contact us .

Through it you will also have access to our address and the time when we will be ready to receive you.

Mobiloc has had an online store for three years and, since then, it has become a company specialized in providing solutions, equipment and furniture for clinics, beauty and aesthetics centers, offices and hospitals.

You can get more information from Mobilic by visiting the page about us .

If you want to know the opinions of other customers about Mobiloc, visit the website Reclame Aqui and Yourviews.

Em todas as páginas dos nossos produtos você pode verificar o prazo de entrega e o valor do frete de uma forma simples: basta inserir o código postal no campo informado e clicar em calcular.

Assim, antes mesmo de fazer a sua compra, você sabe exatamente quanto irá pagar em frete e qual o prazo de espera pelo seu produto.

For individuals, Mobiloc offers payment methods that adjust to your needs: 10% cash discount, through bank transfer or electronic transfer, or even 6x interest-free credit cards.

For legal entities, we also offer the installment bank slip upon registration approval.

In order for you to withdraw your order, it is necessary to inform Mobiloc when selecting the freight, on the payment screen.

Thus, it is possible to pick up your order at one of our branches, with a scheduled service time.

For City Halls and other purchases through Tenders the payment methods that Mobiloc accepts are those already mentioned.

We do not accept payment for commitment.

In order for you to make changes to the order already placed, please contact us via contact us or via chat, which opens automatically when you access our website.

Thus it is possible to quickly make any addition, removal or exchange of items, avoiding exchanges after receiving the product.

If you have received a defective product, it is essential that you contact our Service Center through the email sac@mobiloc.com.br .

Record a video or record the damage using photos and send your order number along with the description of the event.

Dessa forma conseguiremos localizar rapidamente o seu cadastro e sua compra e respondê-lo de forma ainda mais rápida.

Caso seu pedido esteja atrasado, por favor, entre em contato conosco através do e-mail previsao@mobiloc.com.br.

Através desse e-mail conseguiremos verificar as razões do atraso e também lhe informar uma data aproximada para que a sua entrega possa ser realizada.

Se você recebeu apenas parte do pedido feito na Mobiloc, por favor, entre em contato conosco através do e-mail sac@mobiloc.com.br.

Informe-nos, por favor, o número do seu pedido e os itens faltantes para que possamos verificar o ocorrido e regularizarmos a situação.

Se você precisar da segunda via da sua nota fiscal eletrônica, basta entrar em contato conosco através do e-mail financeiro@mobiloc.com.br informando o número do seu pedido.

Assim podemos encontrar rapidamente o seu cadastro e emitir uma segunda via da sua nota fiscal.

Caso o seu boleto de pagamento tenha, por qualquer razão, vencido antes do pagamento, basta que você entre em contato conosco através do e-mail financeiro@mobiloc.com.br.

Através deste contato, por favor, forneça o número do seu pedido, assim podemos localizar rapidamente o seu cadastro e gerar a segunda vida de boleto bancário.

Para que possamos fazer a negociação de pagamento em atraso, entre em contato com a nossa Central de Atendimento através do telefone (11) 3090-4336.

No menu eletrônico, por favor, digite a opção correspondente a “financeiro”, para que entre em contato diretamente com o departamento responsável pela regularização dos pagamentos.

Garantia e Proteção de Dados

We guarantee not only that you have access to the best products and services to promote your quality of life, but we believe that the trust you place in us should be highly valued.

For this reason, all of our products are guaranteed to be exchanged, either by default or by your dissatisfaction – which we work hard to prevent from happening -, strictly following the Consumer Protection Code .

Find out more about what we guarantee when you buy at Mobiloc:

1 – We guarantee that all your purchases are guaranteed for 12 months

All exchanges are made by Mobiloc , which guarantees protection for all your purchases for a period of 12 months. With that, we guarantee less bureaucracy, less complications and more time for what matters: your quality of life.

Know the guarantee rules, which guarantee your purchase:

1.1 – When you find that your product purchased from Mobiloc has any defect, contact us through the Customer Service Center by calling (11) 3090-4336 , from Monday to Friday , from 8 am to 6 pm , or by email sac @ mobiloc. com so that we can proceed with the analysis of your exchange;

1.2 – Through this contact, videos or images will be requested that register the product’s defect or defect, which should be sent to the email sac@mobiloc.com.br so that we can carry out the exchange procedure;

1.3 – If a technical or manufacturing defect is found in your product, contact us immediately . If the exchange is approved, within 48 hours we will carry out the entire exchange or return procedure from Mobiloc itself, without needing to seek help from the manufacturer or technical assistance.

1.4 – If you notice, at the time of delivery, that your product is different from the one that was purchased from us, please immediately refuse delivery . If after receiving it, note that the product is not the one you purchased, request an exchange within seven calendar days from the date it was received.

1.5 – We exchange products purchased on our website only through our Customer Service Center. Please do not exchange our products directly at physical stores, even if they are from the manufacturer so that our warranty contract is not broken. Likewise, we cannot exchange products that were not purchased from us.

1.6 – If the product you purchased is no longer available in our stock, we provide the following options:

  • Purchase voucher for the value of the product and freight, if paid, so that another product can be purchased on our website;
  • Exchange for any other product on our website the full value of the product and freight, if paid;
  • Refund of the full value of the product and freight, if paid. 

 

2 – If the product was not what you expected, we guarantee your right of regret 

Know the procedure to guarantee your right of regret:

2.1 – If the product that was sent to your home is not the one you were looking for or is not exactly as you thought it would be, we guarantee in up to seven days your right to withdraw from the purchase. Just contact us through the Customer Service Center by calling (11) 3090-4336 , from Monday to Friday , from 8 am to 6 pm , or by email sac@mobiloc.com.br , so we can instruct you how to return it for analysis. If it is found that the product is in perfect condition for use, we will proceed with the finalization of the return protocol. However, if the product no longer meets its original characteristics, we will not be able to proceed with the finalization of the return.

2.2 – It is essential that the product is returned for analysis in its original packaging, containing all its manuals and accessories and original invoice , as well as other items that may compose the product. The lack of these items can lead to the refusal of the return protocol.

2.3 – Once the return protocol has been approved, Mobiloc will refund to the customer the amounts paid for the product, including freight, if charged. The form of return will be made as follows:

  • We will deposit in a checking account indicated by the consumer all the amounts paid within five working days ;
  • We will refund your credit card within two business days .

These two types of refund depend on the payment option made at the time of purchase at Mobiloc .

Credit card refunded purchases can occur in up to two invoices , depending on the credit card closing date. For more information about refunding your card, consult your bank or credit provider.

2.4 – The aforementioned terms only begin to be counted from the receipt of the products returned by the customer at our Distribution Center.

Your digital security is taken seriously by us at Mobiloc.

We know how much your personal data such as your full name, social security number, address, email address and even data like your credit card are subject to fraud and misuse by malicious people on the web.

For this reason, we have created security protocols that will allow you to browse, choose and make your purchases on our website.

However, your attention and partnership is always very important for your experience to be safe.

Always check, and on any website where your personal data is requested to register or make a purchase, that your security protocols are activated.

In the address bar of a secure website you will find, before the name of the website, a closed padlock.

This is a sign that this address is secure, has active security protocols and that it is a good place for you to make your purchases.

And here at Mobiloc you will always find this icon because your safety is, for us, a very serious matter.

As a result, we also undertake not to use, sell, disclose, expose or make any use of your personal data, unless this is authorized by you for the use of your product evaluations, for example, in Mobiloc campaigns.

We also undertake to keep your credit card numbers confidential, even for us, that may be used to complete the purchase of any of our products.

The payment platform we use omits, on its own, your card numbers, leaving only the last four digits for any security check we do, for example, to proceed with a chargeback, if you request it.

We also emphasize that our Customer Service Center is in no way authorized to request data such as your entire credit card number.

It may be that we may ask for confirmation of personal data, such as full name, zip code of your residence or CPF, but we will only do so in order to check whether the data provided by telephone, email or form are compatible with those informed. in the registration of your purchase and thus guarantee your safety.

All of these personal and financial information security mechanisms are in accordance with protocols adopted by major companies in Brazil and around the world and are always updated in order to protect you, our customer, and also Mobiloc as a company, its steering group, employees and owners.

This means that we are always on the lookout for any evidence of fraud, whether for purchase, refund of purchase or any other malicious form of cybercriminals having access to any personal data or information about our customer.

For us, health and safety are very serious things and we are always mobilizing efforts to ensure that you always have access to the best solutions to guarantee them, whether on the web, at home or in a hospital environment.